Terms and conditions

Prices
Shown include VAT.

Ordering
Preview your order before accepting it. You can also leave additional order comments. Email is required. All notifications will be sent by email.

Payment
Order total will be calculated and shown in your basket and at checkout.
Checkout accepts all major credit cards. Customers are also able to pay using PayPal.

Delivery
Total delivery charge will be calculated and shown in your basket and at checkout.Seiskatalli aim to dispatch stock items within 3 business days (Monday to Friday excluding Holidays) after the order was placed, subject to product availability.

Returns
Customer satisfaction is our goal at Seiskatalli, we strive to provide you with a level of quality you have come to expect.
If however you are not completely satisfied with an item purchased from us you may return it to us within 14 days of receiving your order for an exchange or refund. In order to follow the deadline of the return period, you must send us the notice of return before the return period ends, info@seiskatalli.fi.

Refunds
Refunds will be made for any items returned (at customers expense) which are not damaged, and in original packaging. Any free products supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.

Exchanges
Will be done for any items returned (at customers expense) which are not damaged and in original packaging within 14 days of receiving them. Countries off Finland will be charged as postal rates on exchanges to be sent back out.
You can choose a postal option of your own choice (at customer’s expense) we advise you get proof of postage with a tracking facility.
Please send back to Seiskatalli Oy, Bergstantie 55, 06500 Porvoo, Finland.

Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately.
Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and normal wear and tear is not covered. Postage fees will be reimbursed for justified damages.

These terms and conditions do not affect consumer statutory rights.

Strongest in Finland -certificate

This tells the customers, partners, credit allowers and other stakeholders that cooperation with the company is on a steady foundation. A company that has earned the Strongest in Finland -certificate is a powerful influence in the Finnish economy now and in the future. The certificate is a sign of a company’s positive financial figures, background information and good payment behaviour.  The certificate is based on the Rating Alfa -credit rating of Suomen Asiakastieto.